Garden Village is a premier aged care, community service and retirement living provider located in the coastal hub of Port Macquarie. Garden Village has supported our community for over 40 years and is recognised as an industry leader.
As a Garden Village employee, you will benefit from:
Access to Salary packaging for living expenses (rent/mortgage, meals, entertainment and holidays), Increase your take home pay with salary packaging of up to $15,900 in living expenses and an additional benefit of up to $2,650 in meals and entertainment.
Opportunities for career growth, professional development and ongoing learning via our online learning platform.
Access to free 24/7 support services throughout our Employee Assistance Program
Job Description
As the customer Service officer, you will be the face of Garden Village. Bring your outstanding customer service skills and passion for helping others to support the delivery of essential services to our aged care community.
The Customer Service Officer will warmly welcome our Residents, clients and visitors, ensuring they feel supported from the moment they step through our doors. Other duties include (but are not limited to) answering and triaging phone calls, coordinating courier deliveries and mail distribution, assisting with Village functions and providing administrative support to the Garden Village Executive Team.
Desired Skills and Experience
The ideal Candidate will bring to the role:
Excellent Customer service skills
Excellent verbal and written communication skills
The ability to problem solve and multi-task with confidence
Sound knowledge of Windows and MS Office applications and a willingness to learn
Relevant training and experience in administration in a fast-paced environment – ideally in a health or aged care setting.
